Your OS version history’s left me scratching my head here. How satisfied are you with this reply? Where or from whom did you purchase the computer? Did you purchase Win8 or? Were you running Win8 or Win8.

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This site in other languages x. Please answer ALL of the following [admittedly tedious] diagnostic questions by number, preferably without quoting my post: We are volunteers willing to help you try to resolve this issue. Your OS del, history’s left me scratching my head here.

Please let us know the results and if you need further assistance. How satisfied are you with this reply?

I also wanted to say that when I ran the bios diagnostics that sound does work on the PC, so this is just a software issue.

Did you purchase Win8 or? I have a feeling it is the audio chip driver on the laptop. I have the Windows 10 audio driver installed right now. This make and model does not even have drivers for Windows 7.

How long has KB been failing to install according to your Update History? How satisfied are you with this response? This thread is locked.


As you may know by now, Windows Update automatically installs e. BradAg Created on November 25, If the onboard audio will not work you can disable it and use a USB deell sound card which is not expensive.

I have tried everything that was suggested by the virtual agent with no help at all. Tell us about your experience with our site.

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Thanks for marking this as the answer. I have the same question What, if any, inspirin anti-virus application i. Chances are an unneeded – even incompatible – driver update possibly one included by default in Win10 RTM is the source of your problem.

BradAg Replied on November 26, I have attempted everything including contacting Dell and installing their recommended driver.

Dell Inspiron 1420 laptop sound card drivers

Several years ago originally Laptop had Windows Vista on it. Were you running Win8 or Win8.

Did nispiron format the HDD prior to installing Win8? The company Sigmatel is no longer in business and no drivers are being updated to Windows Its likely incompatible with Windows Was the computer sold to you as a brand-new, never-been-used-by-anyone-else computer or as a used refurbished computer? You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.


Tell you the truth, I’m surprised such old hardware worked when you were running Win8! Run a manual check for updates and see if KB will successfully install now. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Did the computer come with Win10 preinstalled, did you do a clean aindows of Win10, or did you upgrade a Win7 computer or a Win8.