Modify your browser’s settings to allow Javascript to execute. Thanks again for the great instructions. Thanks to you, I was able to fix it immediately. This problem is not solved by a surge protector, which only protects against sudden increases or spikes in voltage. The email address entered is already associated to an account. I’ve been searching the web for solutions. Then pop off the display panel cover by prying underneath it.

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Tried powering off and on, the firmware download, complete reset, dcanner worked until I cleaned the mirror with a q tip after removing the small glass.

HP Customer Support – Software and Driver Downloads

scxnner Posted on Jan 02, Add Your Answer Tips for a great answer: I will let you know how I get on but I am confident the thorough cleaning of all the mirrors will ensure another 3 years of good service. I didn’t use alcolhol or other cleaning agent. No errors and goes to “ready” straight away. Solution and Diagnostic Data Collection.

HOWTO fix “scanner warmup” error on HP printer

Mark Schmit Mar 18, I just dont want to end up with a broken scanner bulb Any help would be appreciated So, I’ve done both and I have to do both. However, Ecanner did not take out the mirrors as I could reach them, albeit with difficulty.


I took apart the scanner and thoroughly cleaned all the 5-mirrors but the problem did not go away until I also cleaned the lens. It then lifted scannner and I reached in and re-oriented it.

This is not an uncommon problem to many of my customers, who had the scanner assy replaced under warranty.

HP3330 – How to Clean Scanner Mirrors

Make sure you use a QTip and not a paper towel and paperclip or other standard office supplies. I just moved the rubber belt with my fingers and the assembly slid right over.

Then they expect to get bailed out on the forum thinking we’re psychics and somehow know how they screwed the damn thing up! Some people just love to scanjer.

A lot of gunk! Grinding noise Often my machine would not get ready and I would get errors. The scanner is csanner when I turn it on. I upgraded the firmware.

I like to keep disassembly to a minimum. I did use a dry towel at first to remove the bulk of the dusty film that had accumulated on the underside of the glass sheet, then used a new towel with the glass cleaner very sparingly almost dry. Hi there, Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.


Power On Power Off” warning].

Anybody hacked the firmware to do that? Please enter a valid email address. You do realize that you have to take the cover off the top of the scanner assy. Sincerely, Gordon Hewlett-Packard – Anonymous. I noticed that when I walked the scanner out from the right and then went back and forth across the glass with a soft cloth the brightness of the bulb increased and I had more luck in having the unit find its home spot.

I tried it and it works.

HP – How to Clean Scanner Mirrors | FixYourOwnPrinter

Did not know what a “Q-tip” is but used cotton scaner. This really showcases the power of the internet and well-meaning people. The “move the power off, move then power off” worked and so did cleaning the mirror!

Screed Just for thought He’s not talking about the laser